Slow Internet Connection

Slow Internet Connection

If your WISC connection performance seems unusually slow, step through the following checklist to help you diagnose and correct the problem:

Check your connection speed with our Bandwidth Test. The bandwidth test will tell you if there is an actual problem with your connection. Sometimes connections may seem slow but the problem is not the connection but the server you are connecting to. Servers sometimes have high volumes of traffic or other problems that may slow down their response.

Find and remove viruses. Viruses can slow your computer's performance, especially if they've deleted or corrupted critical files.

Find and remove spyware. Spyware can run silently in the background whenever your computer is operating, draining memory and processing resources and significantly slowing your system's performance.

Free up space on your hard drive. The amount of free space on your hard drive can also affect your computer's performance. A regular routine of maintenance procedures can help keep your computer running efficiently.

For Wireless connections please check the following issues that affect your speed:

  • • Distance from the  WiFi Router
    The limitation of your wireless device (i.e Phone, Tablet, Laptop, etc)
    Devices like tablets have limitations
    The presence of microwave ovens and baby monitors
  • Infrastructure in the home.


NOTE: Never push any buttons on your router if you are not sure about their function. Pushing the “reset” button will reset your router to factory defaults leaving you with NO service and resulting in a service call from our technicians (under certain conditions re-programming fees may apply) .     Please refer to the Manuals section to identify your router's buttons and for additional troubleshooting steps. 


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